Support & Help Center
Find answers to your questions or get in touch with our support team
Getting Started
- Creating an account — Sign up as a client or service provider and complete your profile setup.
- Profile verification — Verify your identity and credentials to build trust on the platform.
- KYC requirements — Understand what documents are needed for identity verification.
- Two-factor authentication — Secure your account with an additional security layer.
For Clients
- Posting a job — How to create, edit, and manage job postings.
- Finding providers — Browse and search for qualified service providers.
- Making payments — Understanding our payment methods and escrow system.
- Reviewing providers — Leave feedback and ratings after a job is completed.
- Job cancellation — How to cancel or reschedule a job safely.
For Service Providers
- Optimizing your profile — Create an attractive profile to attract more clients.
- Managing availability — Update your availability and service areas.
- Bidding on jobs — How to submit proposals and win jobs.
- Completing jobs — Best practices for delivering excellent service.
- Withdrawals — Request payments and manage your earnings.
Payments & Billing
- Payment methods — We accept PayMongo and PayPal for secure transactions.
- How escrow works — Your payment is held safely until the job is completed.
- Withdrawal processing — Earnings are processed within 3-5 business days.
- Refunds — Understand our refund policy and how to request one.
- Billing disputes — Resolve payment issues with our support team.
Disputes & Safety
- Dispute resolution — How we handle disagreements between clients and providers.
- Reporting issues — Report suspicious activity, fraud, or policy violations.
- Safety guidelines — Best practices for safe transactions and communication.
- Account suspension — Reasons your account might be suspended and how to appeal.
Frequently Asked Questions
How long does account verification take?
Account verification typically takes 24-48 hours. In rare cases, it may take up to 5 business days.
Can I change my account role from client to provider?
Yes, you can switch roles at any time by updating your account settings. However, you can only have one active role at a time.
What if I forget my password?
Click "Forgot Password" on the login page and follow the email instructions to reset your password.
Is my personal information safe?
We use industry-standard encryption and security practices to protect your data. See our Privacy Policy for details.
Still Need Help?
If you can't find the answer you're looking for, our support team is here to help. You can reach us through:
- Email — support@localpro.asia
- In-app messaging — Contact us directly through the platform for immediate assistance
- Help section — Visit your account settings for additional resources